Privacy Policy

1. Introduction

ZunoPlay ("we", "our", "us") is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or our physical venue. By using our services, you agree to the practices described in this policy.

2. What We Collect

We may collect the following information:

• Name and contact details (email, phone number) when you book or enquire
• Child details (name, age) for booking and safety purposes
• Payment information (processed securely by our payment provider)
• Website usage data via cookies and analytics

3. How We Use Your Data

We use your data to: process bookings and payments, communicate about your visits or events, respond to enquiries, improve our services, and send occasional marketing (with your consent). We never sell your data to third parties.

4. Data Storage & Security

Your data is stored securely and accessed only by authorised staff members. We use industry-standard security measures including encryption, secure servers, and regular security audits. Payment data is handled by our PCI-compliant payment processor.

5. CCTV

Our venue uses CCTV for the safety and security of children, visitors, and staff. Footage is stored securely for up to 30 days and accessed only by authorised personnel. You have the right to request access to footage of yourself.

6. Your Rights

Under UK data protection law, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, object to processing, and withdraw consent at any time. To exercise these rights, email us at hello@zunoplay.com.

7. Contact

For any privacy-related questions or to exercise your data rights, contact us at hello@zunoplay.com or write to: ZunoPlay, Fforestfach Retail Parc, Swansea, SA5 4BB.